Kleventi has a limited warranty that covers Manufacturer’s defects for two years after the original purchase date. Basically, if the watch parts or mechanics don’t work properly, and it’s our fault, we will repair or replace your product for free.
However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover the following -
- Oxidation (Color Fade due to excessive exposure to sweat or salt water)
- Water damage
- Normal wear and tear
- Batteries depletion
- Accidental glass damage
- Scratches and Strap damage
Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you consider your item to be faulty, please complete the form below. Our customer services team will then be in contact as soon as possible.
How can I claim my Warranty?
If you consider your Kleventi watch to be faulty and does not fall under any of the conditions above, simply fill the revocation form below and email us at firstname.lastname@example.org, and our team will be in contact with you to discuss your warranty claim.
While returning the product we advice using a reputable postage service with tracking as Kleventi is not liable for any lost returned products.
As soon as we receive the watch, it will be carefully inspected by our specialised team and they will keep you informed per email to let you know whether or not the defect or damage is covered by the warranty. If so, the defect part will be either repaired or replaced and the return costs will be refunded to you.
For more information, our team will be more than happy to guide you through this process, kindly email us at email@example.com